Payment and shipping
The komtek.uz marketplace provides its users with convenient and secure payment and delivery methods so that every Buyer can easily and quickly receive their order. We offer flexible conditions for both Buyers and Sellers while ensuring a high level of security and comfort. In this article, we will explain all aspects of the payment and delivery process for products on the platform.
1. Payment Methods The payment process is a crucial part of online shopping. On the komtek.uz platform, we offer several convenient payment methods, allowing you to choose the one that best suits your needs.
1.1. Payment by Bank Card Buyers can pay for products using bank cards such as Uzcard and Humo. Payment is made through a secure system that ensures the safety of your data. How it works: During checkout, the Buyer selects payment via bank card, enters the card details, and confirms the transaction. Advantages: A fast and convenient solution available 24/7. You can use your bank cards for any purchases on the platform.
1.2. Electronic Payment Systems In addition to standard bank cards, the platform supports electronic wallets and other payment services that support online payments. This method is convenient for those who prefer to work with electronic money.
1.3. Cash on Delivery Some Sellers offer the option of cash on delivery, where the Buyer pays for the product upon receiving it. This option is available when the Buyer prefers not to pay in advance. How it works: The Buyer receives the product and makes the payment at the time of delivery through a courier or at a pick-up point. Advantages: The ability to inspect the product before payment, which is especially convenient if the Buyer is unsure about the product's quality.
1.4. Other Payment Methods Depending on the region, other payment methods may be available on the platform, such as payments via mobile operators or cryptocurrency.
2. Product Delivery After the Buyer has paid for the product, the delivery process begins. On the komtek.uz platform, various delivery methods are available, allowing the Buyer to choose the most convenient option.
2.1. Delivery via Logistics One of the most common delivery methods is using logistics companies with which we collaborate. The Buyer selects a convenient logistics provider to have the product delivered right to their door. How it works: The Seller hands over the product to a logistics company (e.g., BTS, Fargo, Emu) for further delivery. The Buyer can track the delivery status using a unique tracking number, which will be sent via email or SMS. Advantages: The convenience of receiving the product directly at the door without the need to find a courier or logistics service.
2.2. Self-pickup If the Seller offers the option of self-pickup, Buyers can pick up the product at a location convenient for them, such as the Seller’s warehouse or store. How it works: The Buyer selects a pickup point during checkout and receives a notification when the product is ready for pickup. The Buyer can collect the product at the designated location at their convenience. Advantages: No need to wait for delivery and the ability to receive the product more quickly.
2.3. Delivery via Taxi For urgent orders or depending on location, Sellers may offer delivery via taxi. This method is often used for products that need to be delivered quickly. How it works: The Seller hands over the product to a taxi service, and the Buyer receives the product directly from the courier at the agreed time. Advantages: Fast delivery, especially within one city, making it ideal for urgent purchases.
2.4. Digital Delivery If the product is digital (e.g., e-books, software, licenses), the delivery is done electronically. How it works: The Seller sends the Buyer a download link or provides an activation code. Advantages: Instant delivery and the ability to immediately use the product without receiving a physical item.
3. Responsibility for Delivery Regardless of the chosen delivery method, an important aspect is the responsibility for the product until it is received by the Buyer. The Seller is responsible for handing over the product to the logistics company or the pickup point in good condition. Once the product is handed over to the Buyer, responsibility for its safety rests with the Buyer. If the product is damaged during transportation, the Buyer must immediately notify the Seller or the marketplace support service to resolve the issue.
4. Delivery Cost The delivery cost depends on several factors, including the weight, size of the product, and the distance to the delivery location. The Seller is required to provide the exact delivery cost when listing the product on the platform so that the Buyer knows the expected expenses in advance. The cost may vary depending on the region and the chosen delivery method.
5. Other Conditions Delivery Times: Sellers must specify the estimated delivery time for products, but the time may vary depending on the logistics company and the destination. Returns and Exchanges: In case of a product return, the Buyer must comply with the return and exchange rules set by the Seller and the platform. Notifications: Buyers will receive notifications about the order status, delivery, and any changes via email or SMS. Conclusion The payment and delivery process on the komtek.uz platform is designed to make shopping as convenient and secure as possible for each Buyer. We offer various payment and delivery methods so that you can choose the one that best suits you. We value our customers and always strive to make their shopping experience easy and fast!